For the one to five van shop
Never miss another service call
Your phone gets answered 24/7, in English or Spanish. The AI knows your repeat callers, reads your live dispatch board, and books the job while you are still up in an attic.
$7 today, credited in full toward your first month. 20 AI voice minutes and a real phone line included. Cancel anytime.
Before you type a card number
Call it yourself and hear it answer
(818) 805-2450Call the number below and you will reach Chris, HVAC HQ's AI. Ask for a demo and it will become the front desk of a made-up company, Northside Heating & Air, so you can hear exactly what your own callers would hear. Ask it to stop any time, and it goes back to being HVAC HQ.
It costs you nothing and asks you for nothing. No form, no email address, no follow-up sequence. It is the same line answering for contractors right now, which is also why it might take a second ring.
The AC quits at 11am
It is a hundred degrees out and your phone has not stopped since seven. You are up in an attic with both hands full when the next one rings out, and that homeowner does not leave a voicemail. They call the next name on the list, and that shop answers on the second ring.
Somebody is on the way, inside the window
The call got answered, in English or Spanish, by an AI reading the live dispatch board. It offered only the arrival windows that were genuinely free, and the one the homeowner picked went to a tech certified on that equipment. Nobody was standing at a whiteboard guessing what was open.
Signed at the kitchen table
The technician sends the estimate to the customer's phone, and they sign it right there: no app to download, no account to create. It is logged with a tamper-evident record, so if a line item changes later, it shows exactly that: altered since signing.
- Answered
- Triaged
- Dispatched
- Booked
- Signed
- Logged
The math on a missed call
Enter your own numbers. What comes out is your arithmetic, run through one outside study on what happens when a call goes unanswered.
Count calls nobody picked up: nights, weekends, or when the office line was already busy. Think about a normal week, not your worst one.
Somewhere between a quick repair and a full install. Use your real average, not your biggest ticket.
Value of the calls that likely went to a competitor, per month, per year
$56,420
This is our arithmetic on the numbers you entered, run through one outside study. It is not a claim about what HVAC HQ does for your shop specifically.
How we got this number
Here's the arithmetic, out in the open:
1. Unanswered calls in a week × 52 weeks = unanswered calls in a year.
2. Unanswered calls in a year × 62%, the share of callers who call a competitor next after a call goes unanswered (Aira, business call-handling research) = calls that likely went to a competitor.
3. Calls that likely went to a competitor × your average job value = the number above.
4. For the monthly view, we divide that number by 12.
Industry-wide, 80–85% of callers hang up the moment they hit voicemail, without leaving a message, according to Foxtrove / AgentZap's call-handling research. So the count you typed above is probably light. The callers who hung up on your voicemail did not leave anything behind for you to count.
For comparison
Industry-wide, missed calls cost small home-service businesses an estimated $45,000–$126,000 a year, according to Aira / Callsetter's missed-call cost studies.
That figure is not part of the math above it. It comes from a different study, across the whole industry, not from your inputs.
62% of HVAC service inquiries come in outside the standard 8-to-5 workday.
AgentZap, HVAC phone statistics
78% of home-service customers hire whichever company answers the phone first.
Foxtrove, contractor call research
Answering within 60 seconds lifts conversion by up to 391% industry-wide.
Estatehub, 2026 home-services lead-response benchmarks
From the first ring to getting paid
Replaces the answering service, the whiteboard, the spreadsheet and the paper price book.
24/7 AI Call Answering
Every call answered on the first ring, in English or Spanish. It recognizes your repeat customers by their number, offers only the windows your board actually has open, and writes the booking straight to dispatch: equipment, access notes and the problem in the caller's own words.
Industry-wide, responding within 5 minutes converts 8x better than waiting 30, according to NextPhone's speed-to-lead research.
Keep the Number on Your Vans
No new magnets, no reprinted vans, nothing for your repeat customers to learn. Your number stays with your phone company, in your name, on your bill, and you forward it to the line we rent you: on most US carriers that is *72 and the new number, dialed from the business phone, with *73 to switch it back off. Forward every call, or only the ones you are too busy to pick up. The part people find out later, so we say it here: calls going out from the line show the rented number, not your old one.
Emergency Triage
Gas, CO, smoke or no heat in freezing weather jumps to the top of your board. For gas, CO or smoke, the caller is told to get out and call 911, in their language.
Skill-Matched Dispatch
Arrival windows you define, two-hour out of the box, assigned to a tech certified for that equipment. Each job carries how long it takes on site, so a long repair occupies the later windows it actually needs and a job that cannot finish before closing is refused. A window that's taken can't be offered again, not by you, not by the phone line, not by your website.
Margin-Held Price Book
Import your supplier's price sheet, set a target margin, and retail recalculates from wholesale across the whole catalog.
Sign on the Spot
Send the estimate to their phone and get it signed at the kitchen table, with a full audit trail and tamper-evident record. Offer two or three named packages on one link, with an optional percent off on a package and saveable Good/Better/Best sets so you do not retype them. The customer picks one before they sign. Growth and up also send any PDF you already use the same way: placed fields, several signers, a countersign, and optional package choices on the envelope when the form already shows tiers.
Card Payments, Your Keys
Connect your own Stripe or PayPal and a card can pay the balance on any estimate or invoice: receipt emailed, ledger updated, and the money lands in your account, never ours. The screen then reads that account and tells you when your bank actually gets paid. Cash and checks share the same ledger, with a bookkeeper-ready CSV out.
Van Inventory
Per-van counts of every part on your vans, one number per SKU per van, typed in or pasted by SKU, with a low-stock alert before somebody rolls out short. Every scan, restock and transfer writes to a movement ledger. Finishing a job with a SKU on the wrap-up note takes that part off that van.
Your Office Manager
Ask what to focus on and the answer comes from your own jobs, calls and money, not a generic tip. Industry research is quoted with its source named, and everything it remembers you can read and delete.
Write to Your Customers
Compose from the app, pick customers or a whole audience bucket, send from your own verified domain once connected. Ready-made templates, a Write-it-for-me draft, automatic flows when someone comes due or a job completes, an inbox for replies, and a sent list that says what went out. Texting is built and waiting on carrier registration; nothing texts anyone yet.
A Portal for Every Tech
Today's jobs on the phone already in the van: status from the driveway, photos, parts used, clock in and out, and their own pay stubs. Techs sign in with the portal code and their PIN, and they are free: only vans count against your plan, so a second pair of hands on a van costs nothing and both of them see that van's day.
How we stack up against what you are probably paying
ServiceTitan is a capable platform built for a shop that is probably not yours: eight or more vans, several million a year, office staff to run it. Here is the honest grid, including the three rows where they win.
| HVAC HQ | ServiceTitan | Jobber | Housecall Pro | |
|---|---|---|---|---|
| What you are charged for | The shop. One flat price, however many technicians you hire. | $245 to $500 per technician, per month | Per user, tiered | Per user, tiered |
| Minimum commitment | None. Month to month. | 12 to 36 months, auto-renewing | Monthly or annual | Monthly or annual |
| Setup cost and time to running | No setup fee. Import your CSVs and run the same day. | $5,000 to $50,000 to implement, three to six months to onboard | Self-serve | Self-serve |
| AI receptionist that books into the live board | Included on every plan. It reads the real board and books only what is genuinely free. | No native conversational voice AI booking into the board | Add-on at $99 a month | Paid add-ons, no native real-time voice AI |
| Answers in Spanish | Yes, and it stays in Spanish once a caller switches. Safety lines are read from reviewed translations, never improvised. | No bilingual receptionist | The add-on does not handle Spanish | English-only intake |
| Emergency after hours | Recognised on the call, put at the top of the board, and it rings your on-call mobile up to three times. | Not something their published materials claim | Not something their published materials claim | Not something their published materials claim |
| Text messages to customers | No. Texting waits on carrier registration and nothing texts anyone until that clears.Not us | Yes | Yes | Yes |
| Live distributor and EDI price feeds | No. Your price book updates from the CSV your supplier already sends.Not us | Yes | Limited | Limited |
| Consumer financing at the kitchen table | No financing flow in the app. We hand the customer off to your own provider.Not us | Yes | Yes | Yes |
Every figure in the other three columns is a reported figure, not ours, taken from published pricing breakdowns and public review records as of mid-2026. Their terms are theirs to change, so check the current ones before you decide anything on the strength of this table.
The three rows marked "Not us" are things they do and we do not, and we would rather you read them here than find them in week two. What switching from ServiceTitan actually looks like, including what your data does on the way over.
Pick the one that fits your shop
Every plan answers your phone in English and Spanish, fills your board, runs your customers and gets you paid. Tiers differ by how many vans you run, how many AI voice minutes you get, and a short list of features only a bigger shop needs. Each tier includes everything in the one below it. You are billed by vehicles, never by people: office logins and technicians are both unlimited, and two techs riding one van count as the one van they drive.
What $7 buys you for 7 days
- A real phone number, provisioned and answering, not a sandbox
- Your own business number forwarded onto it if you want the honest test, on the calls you actually get, and switched back at your carrier with one code
- 20 AI voice minutes, enough to call your own receptionist and book a job through it
- Everything in whichever tier you pick, with its van count from day one
- Your board, your price book and your customers imported from the CSVs you already have
- The $7 credited in full against your first month, so the test drive costs nothing if you stay
Prefer to hear it before you type a card number? The demo line above answers right now and asks you for nothing.
Starter
The whole CRM, not a stripped-down starter kit: one price, everything most shops run on.
- Up to 1 Van
- 195 AI Voice Minutes
- Standard Support
- Website Assistant
- Live Dispatch Board
- Price Book & Estimates, Signed On the Spot
- Card Payments
- Van Inventory
- Tech Portal
Growth
Built for growing shops that need more vans and more call coverage.
- Up to 3 Vans
- 395 AI Voice Minutes
- Priority Support
- Upload and Sign Any PDF
- Maintenance Plans
- Job Costing
Scale
Built for large fleets and multi-location businesses.
- Up to 10 Vans
- 695 AI Voice Minutes
- Dedicated Success Manager
- Pay Prep and pay stubs
Need more minutes? Buy a pack.
Packs never expire and they always cost less per minute than your plan rate. Busy season is the point.
Every plan includes 24/7 AI Call Answering, Emergency Triage, Skill-Matched Dispatch, the Margin-Held Price Book, multi-option estimates signed on the spot, card payments through your own Stripe or PayPal, Van Inventory, writing to your customers by email, your own Website Assistant, the office manager and the tech portal. Growth adds uploaded-PDF signing, maintenance plans and job costing; Scale adds Pay Prep. The only limits we enforce are vans, AI voice minutes and a monthly allowance of AI actions for the office features. Technicians and office logins are unlimited on every plan. Need more vans than your plan includes? $100/mo per extra van.
Founding shops
11 of the first 25 founding-shop spots are still open
- Today's price, held. Whatever we charge later, you keep the number you signed up at for as long as you stay.
- Setup done with you, on a call. Your price book, your customer list and your phone line, configured together with one of us rather than handed to you as a help article.
The cap is real and here is why: that second one is a person doing it, and there are only so many hours in a week. When the 25 are gone this section comes off the page.
If it does not do what we said, you get the month back
30 days from your first full charge. If it is not doing what we said, tell us and we refund that month's plan fee. Minute packs are not refunded, because those minutes were already spoken.
Written into the Terms of Service, not just onto this page. Refunds are handled by a person: email us and we do it, there is no form to lose.
The questions people actually ask
The short answers. Every one of these has a longer version, and a few more besides, on the full FAQ.
What happens on day 8?
Your card is charged the plan price minus the $7 you already paid, and the test drive becomes a subscription. Cancel any time before then from Settings and nothing further is charged. If you do nothing and later change your mind, the 30-day guarantee above still covers that first month.
How fast can I actually be running?
Signing up takes a couple of minutes and your own empty board is one click away. Add one technician and it can take work the same day, with arrival windows and working days already defaulted. Your price book fills from the supplier CSV you already get, and your customers, job history and open estimates import from their own CSVs. The AI phone line takes longest, because provisioning rents a real number and the receptionist still has to be installed on it afterwards.
Do my customers have to learn a new number?
No. Your number stays with your current phone company, and you forward it to the line HVAC HQ rents you, usually by dialing *72 plus the new number from the business phone. Every call to the number on your vans is answered by your receptionist, and switching forwarding off again is just as quick. Calls the receptionist places do show the new number, and if you ever want your old number moved over entirely, that is carrier paperwork we help with, and the number stays yours.
What if the AI books something that does not work?
It books into the same board your dispatcher looks at, and it obeys the same conflict, capacity and closed-day rules your own reschedule button obeys, so a caller and a dispatcher can never be told two different things about one slot. When somebody rings back to move or cancel a visit, it does that on the call and the board changes before they hang up. It offers another time before it will cancel anything.
Does it really speak Spanish, or is that a translate button?
It greets in English, and the moment a caller speaks Spanish it switches and stays switched for the rest of the call, so nobody gets dropped back into English halfway through. Booking confirmations and the life-safety instructions are spoken from written translations somebody reviewed, never improvised on the fly. A customer served in Spanish once is greeted in Spanish next time, before they say a word.
What about an emergency at two in the morning?
A gas smell, a carbon monoxide alarm, smoke or no heat in freezing weather is recognised on the call and put at the top of your board, and the caller is told to leave the building and call 911, word for word, in their own language. If you have saved an on-call mobile, your line then rings it, up to three times, ninety seconds apart, stopping as soon as somebody picks up. Picking up is not the same as going, so keep your phone tree.
What does it not do?
It sends no text messages to your customers, and nothing will text anyone until carrier registration clears. It has no live distributor or EDI price feed, so the price book updates from the CSV your supplier sends. It has no consumer financing flow, so a customer who needs financing is handed to your own provider. It does not run direct deposit. And it holds no SOC 2, ISO 27001, HIPAA or PCI certificate, so there is no badge on this page pretending otherwise.
Run today's jobs on the real board
$7 today, credited in full toward your first month. 20 AI voice minutes and a real phone line included. Cancel anytime. No setup call, no contract, and no demo environment: it is the same board and the same price book you would run on day one, and the phone line is a real number that rings.