Leaving ServiceTitan

Who their product is for, in their own numbers

ServiceTitan positions itself for established operations: eight or more vans, several million dollars in annual revenue, and dedicated office staff to run it. That is not a criticism. It is who the product is built for, and their own materials say so.

Published pricing breakdowns put their subscription between $245 and $500 per technician per month depending on tier, with minimum commitments that typically start around $1,500 a month. Implementation is quoted between $5,000 and $50,000 depending on shop size, and onboarding typically takes three to six months. Standard contracts run 12 to 36 months with auto-renewal, and publicly documented early-termination disputes range from $15,000 to $40,000.

Every figure in that paragraph is a reported figure, not ours, and their numbers are theirs to change. Check ServiceTitan's current terms before you decide anything on the strength of this page.

What HVAC HQ costs instead

HVAC HQ is priced per shop, not per technician: $195 a month on Starter, $395 on Growth, $695 on Scale. Month to month, no setup fee. $7 today, credited in full toward your first month. 20 AI voice minutes and a real phone line included. Cancel anytime. Hiring a fourth technician does not raise your software bill.

Every plan includes the bilingual AI receptionist answering your own number around the clock, with real minutes included. On their side, there is no native conversational voice AI booking into the live board and no bilingual receptionist; on ours, it is the core of the product rather than an add-on.

Industry-wide, 62% of callers whose call goes unanswered call a competitor next, according to Aira's business call-handling research. The answered phone is the whole argument: the software exists so that call books itself instead of ringing out.

How the move actually works

Your phone number does not move, and does not need to. It stays with your current carrier, in your name, on your bill, and you point call forwarding at the line HVAC HQ rents you: on most US carriers that is *72 followed by the new number, dialed from the business phone, and *73 to switch it off again. The receptionist then answers every call to the number your customers already have, and your vans keep the number painted on them. If you would rather move the number itself across, so calls going out show it too, that is your carrier's paperwork and we do it with you. Either way it stays yours.

Export your customers, job history and open estimates from ServiceTitan as CSV files, and import each one from Settings in HVAC HQ. Every row either lands or is named back to you with the reason it was skipped. Nothing is dropped silently.

Job history lands on the customer record, not the live board, so bringing over years of it does not bury today's work. Imported estimates and invoices arrive as drafts, never as signed documents, because this app has no signature to show for something agreed somewhere else; the original status and date go into the audit trail instead.

Your price book comes in the same way, from the CSV your supplier already sends, with quoted fields handled properly, so a part named "Contactor, 2-pole" keeps its comma and its row.

What we do not do

You would rather read this here than find it in week two. HVAC HQ sends no text messages today; texting waits on carrier registration and nothing texts anyone until that clears. There are no live distributor or EDI price feeds; the price book updates from the CSV you import. There is no consumer financing flow in this app. Payroll gross and the payment ledger both sync to QuickBooks, as journal entries and as invoices with their payments; deposits and payroll liabilities stay the bookkeeper's.

And there is no multi-year contract. The plan is month to month because we would rather earn the next month than bill it in advance.