About HVAC HQ
Thirty years of hearing about the call that got away
The AI that answers your phone at 2am is named Chris, after the father. This page is why it carries his name, what his son built around it, and the three things you can hold us to.
The call that got away
Chris Munoz has sold to HVAC contractors for thirty years. He talks to contractors almost every day. The story he hears most is not about equipment. It is about the call that got away: a homeowner with no heat at 9pm, a machine or no answer at all, and a call to the next name on the list instead.
That story is common for a reason. 62% of HVAC service inquiries come in outside the standard 8-to-5 workday. That is industry-wide research (AgentZap, HVAC phone statistics), not a figure from our own customers. Nights and weekends are not the exception. They are when a lot of the work actually happens.
He heard it always after the fact: after the job went to a competitor, after a slow week that shouldn't have been slow. He wanted an answer a contractor could use before that call happened again, not a story to hear about afterward.
The son who builds it
Tarren is the son, and he builds the product: the dispatch board, the price book, the phone line itself. He will be the first to say that writing the code is the easy part.
Between a software guy and a man who has spent thirty years listening to contractors, exactly one of those skills decides whether a phone answers a call the right way. It is not the software one. Tarren can build the receptionist. Chris is the one who knows what it should say, because he has heard what happens when it says the wrong thing, or says nothing at all.
Why the phone is named Chris
The AI that answers your phone at 2am is named Chris. That is not a marketing flourish. It is named after Chris Munoz, the father, because the point of it is to say what he would say, on the one call a night nobody else is awake to take.
It is software, not Chris himself on the line. He is not awake at 2am either. But it answers the way he would, and the family did not see a reason to name it anything else.
Three things we hold ourselves to
Bilingual by default
The phone line opens in English and follows the caller into Spanish the moment they speak it, then stays there for the rest of the call. A customer served in Spanish once is greeted in Spanish on their next call, before they say a word. Booking confirmations and safety instructions are read from written, reviewed translations, never made up on the spot.
We say what isn't built yet
There's no live sync with a distributor's price feed, nothing texts anyone until carrier registration clears, and Pay Prep works out what your crew is owed but is not payroll: nothing is withheld or filed for you. You'll read that here, on the FAQ and on the roadmap, in the same words, because finding it out in week two is worse than reading it in week one.
Flat pricing, no add-on creep
Three tiers, and what each one includes is written down in one place that the pricing page, the plan cards and the app itself all read, so the page cannot promise something the software then refuses. Most of it is on every plan: the phone line, dispatch, customers, estimates and signing, payments, the price book, van stock. A few of the heavier tools sit higher up, and the pricing page names exactly which before you sign up. Nothing gets split off into a separate paid module later, and the only limits we enforce are vans, AI voice minutes and a monthly allowance of AI actions for the office features.
There are two of us
Chris Munoz
Co-founder. Thirty years in HVAC sales.
Thirty years of selling to HVAC contractors, which is thirty years of hearing about the calls that got away. The receptionist is named after him.
Tarren Munoz
Owner, HVAC HQ. Builds the product.
He writes the code: the dispatch board, the price book, the phone line. He also answers the sales inbox, and signs it himself rather than letting the AI do it.
Try it, or ask us about it first
Start the trial and run your first job through the real board today. Or send us a note first if you'd rather ask a few questions before you do.