Terms of Service

Agreement to these terms

Welcome to HVAC HQ. These Terms of Service govern your access to and use of the HVAC HQ web dashboard and mobile experience (together, the “Service”).

By accessing or using the Service you agree to be bound by these terms. If you are using the Service on behalf of an organisation, you are agreeing on that organisation's behalf and confirming you have the authority to do so — in that case “you” means that organisation.

Your account

• Eligibility. You must be at least 18 and able to enter into a binding agreement.
• Accurate information. Provide accurate, current and complete details when you register, and keep them up to date.
• Account security. You are responsible for keeping your credentials safe and for everything that happens under your account. Tell us immediately if you suspect unauthorised use.
• Acceptable use. Use the Service lawfully, and not in a way that restricts or degrades anyone else's use of it.

Subscription, billing and payment

• Plans. Starter at $199 per month (up to 1 user, 199 AI voice minutes), Growth at $399 per month (up to 3 users, 399 AI voice minutes) and Scale at $699 per month (up to 10 users, 699 AI voice minutes).
• Free trial. Every plan begins with a 14-day free trial. No credit card is required to start, and seat limits apply during the trial.
• AI voice minutes. Each plan includes a monthly allowance of AI voice minutes, as set out above. The allowance resets at the start of each billing period and unused minutes do not carry over. If you use the allowance up, you top up by buying a minute pack; the packs and their prices are published on the pricing page, and every pack is priced below the plan's own per-minute rate.
• Month to month. Subscriptions run month to month. There is no minimum term and no long-term contract.
• No setup fees. We do not charge setup, onboarding or migration fees.
• Billing cycle. Subscriptions are billed monthly in advance, on the same day of the month as the date you subscribed.
• Changing plans. You can move between plans at any time from Settings. Both an upgrade and a downgrade take effect immediately, prorated on Stripe's standard terms.
• Extra seats. Once your subscription is active, adding a teammate past your plan's included seats is allowed and billed at $50/mo per extra seat per additional seat, added to your subscription and prorated the same way a plan change is. Before a subscription is active, adding a seat past the limit is blocked until you set up billing.
• Cancellation. You can cancel at any time from the billing portal linked in Settings. Access continues to the end of the period you have already paid for, and you will not be billed again. We do not refund partial months.
• Price changes. We may change pricing, and we will give you at least 30 days' notice before a change applies to your subscription.

Using the Service

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own business operations, subject to these terms. You agree not to:

• Reverse engineer. Modify, adapt, translate, reverse engineer, decompile or disassemble any part of the Service.
• Misuse it. Use the Service for any unlawful or unauthorised purpose.
• Disrupt it. Interfere with the integrity, security or performance of the Service or the data in it.
• Break in. Attempt to gain unauthorised access to the Service, other tenants' data, or any related system or network.
• Abuse it. Store or transmit material that is infringing, defamatory or otherwise unlawful, or that violates a third party's privacy rights.

The voice assistant

The conversational voice assistant is an assistive tool. It is good, and it is not infallible. You remain responsible for verifying the information it records and for the decisions your business makes on the basis of its output — including anything it books, triages or writes into a job.

You are responsible for complying with the call-recording and notification laws that apply where you and your callers are located.

Your data and our intellectual property

• Your data stays yours. You retain all ownership rights in the data you put into the Service. We use it only to provide and improve the Service, as described in the Privacy Policy.
• Our platform stays ours. The Service — software, design, text, graphics and all other content we provide — belongs to HVAC HQ and is protected by intellectual property law. You may not copy, sell, lease or redistribute any part of it, or extract its source code, except where the law expressly permits it or we have agreed in writing.

Disclaimers and limitation of liability

The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or completely secure.

To the maximum extent permitted by law, HVAC HQ is not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of your use of or inability to use the Service — whether the claim is framed in contract, tort or any other theory, and whether or not we were told such damage was possible.

Termination

We may suspend or terminate your access to the Service if you breach these terms. Where circumstances allow, we will tell you first and give you a chance to put it right. On termination your right to use the Service stops immediately, and you will have a reasonable window to export your data before it is deleted.

You can terminate at any time by cancelling your subscription and discontinuing use of the Service.

Governing law

These terms are governed by the laws of the State of California, United States, without regard to its conflict of law provisions.

Changes to these terms

We may modify these terms. Where a change is material we will give at least 30 days' notice before the new terms take effect. Continuing to use the Service after that point means you accept the revised terms; if you do not accept them, stop using the Service and cancel your subscription.

Contact us

Questions about these terms: legal@hvac-hq.com, or write to us at 21601 Vanowen St, Canoga Park, CA 91302.